Shipping policy
Last Updated: September 4, 2026
Thank you for shopping with Orange City Water Company. We aim to process and ship your orders as quickly as possible.
Order Processing
Orders are typically processed within 2–5 business days after payment has been received.
Orders placed on weekends or holidays will begin processing on the next business day.
During periods of high order volume, product launches, or special promotions, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.
Shipping Rates
Shipping costs are calculated at checkout based on the items in your order, the shipping destination, and the available shipping method.
Any applicable shipping charges will be displayed before you complete your purchase.
Delivery Times
Estimated delivery times depend on the shipping method selected at checkout and the destination.
Delivery estimates are provided by the carrier and are not guaranteed. Orange City Water Company is not responsible for delays caused by shipping carriers, weather, natural disasters, holidays, or other circumstances outside our control.
Tracking
When tracking information is available, it will be sent to the email address provided with your order.
Please allow some time for tracking information to update after your order has shipped.
Damaged or Missing Orders
If your order arrives damaged, is missing items, or appears to have been lost during shipment, please contact us as soon as possible at:
Please include your order number and, when applicable, photographs of any damaged products or packaging.
We will review the situation and work with you to determine the appropriate resolution.
Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.
International Shipping
At this time, we [do not offer international shipping / offer international shipping to select locations].
Any applicable customs duties, taxes, or other fees associated with international orders are the responsibility of the customer.
Questions About Your Order
If you have questions about shipping or the status of your order, please contact us:
Orange City Water Company
Orange City, Florida
Phone: 123-456-7890
Email: info@drinkorangecity.com