Refund policy

Last Updated: September 4, 2026

We want you to be happy with your purchase from Orange City Water Company. If you have an issue with your order, please contact us and we'll do our best to make it right.

Merchandise Returns

We accept returns of eligible merchandise within 30 days of delivery.

To be eligible for a return, merchandise must be:

Unworn and unused
In its original condition
Free from damage, stains, or excessive wear
Returned with its original packaging when applicable

Some items may not be eligible for return, including personalized or final-sale products.

Bottled Water

Due to the nature of bottled water and for health and safety reasons, bottled water is not eligible for return once it has been delivered.

If your bottled water arrives damaged, defective, or there is a problem with your order, please contact us as soon as possible so we can determine an appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Photos of the damaged product or packaging when applicable

We may provide a replacement, refund, or another appropriate resolution depending on the circumstances.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear on your account, depending on your bank or payment provider.

Original shipping charges are generally non-refundable, except where required by law or when the return is the result of an error on our part.

Exchanges

If you would like to exchange an eligible merchandise item for another size, style, or product, please contact us before sending the item back.

Exchanges are subject to product availability.

Return Shipping

Customers are generally responsible for the cost of return shipping for unwanted merchandise.

If an item is defective, damaged during delivery, or incorrectly shipped by us, we will work with you to resolve the issue and may provide return shipping instructions.